Return Policy Page

Effective Date: November 19, 2024

At Adbuild.ae, customer satisfaction is our priority. We offer a comprehensive global return policy that complies with Google Merchant Center guidelines and international consumer protection laws. Our goal is to provide a seamless shopping experience for customers worldwide.

1. Countries We Serve

We proudly serve customers in the following countries:

United Arab Emirates, Angola, Argentina, Austria, Australia, Bangladesh, Belgium, Bulgaria, Bahrain, Brazil, Belarus, Canada, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cyprus, Czechia, Germany, Denmark, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Spain, Ethiopia, Finland, France, United Kingdom, Georgia, Ghana, Greece, Guatemala, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, India, Italy, Jordan, Japan, Kenya, Cambodia, South Korea, Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Myanmar (Burma), Malta, Mauritius, Mexico, Malaysia, Mozambique, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Romania, Serbia, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Senegal, El Salvador, Thailand, Tunisia, Türkiye, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, South Africa, Zambia, Zimbabwe.

2. Supported Currencies

Our website supports the following currencies for display and reference purposes:

• United Arab Emirates Dirham (AED)
• United States Dollar (USD)
• Euro (EUR)
• South Korean Won (KRW)

Currency Converter

Our website features a currency converter to help you view prices in your preferred currency. However, all payments are processed in AED (United Arab Emirates Dirham), as required by UAE regulations and website policies.

For Payments in Other Currencies

If you wish to make a payment in a currency other than AED, please contact our customer service team for assistance:

• Email: [email protected]
• Phone: +971 2 551 1633

We are here to provide guidance and ensure a smooth transaction experience.

3. Return and Exchange Window

We offer a generous 180-day return window for all eligible products, with no exceptions or extensions required.

4. Return and Exchange Eligibility

4.1 Product Condition:

• New Products: Must be unopened, unused, and in their original packaging.
• Slightly Used Products: Accepted if in resalable condition.

4.2 Types of Returns:

• Defective Products: Eligible for a full refund or exchange.
• Non-Defective Products: Returns accepted for buyer’s remorse if the products are in resalable condition.

4.3 Exclusions:

• Non-Returnable Items: Customized products, safety equipment, and certain personal care items (indicated on the product page).

5. How to Initiate a Return or Exchange

5.1 Contact Customer Service:

• Email: [email protected]
• Phone: +971 2 551 1633
• Working Hours: 8 AM to 4 PM (GMT+4), Monday to Saturday

Provide your order number, product details, and the reason for the return or exchange.

5.2 Return Methods:

• In-Store Return: Visit our physical store:
  • ADBuild Building, 9 8th St, Mussafah, Abu Dhabi, UAE.
• By Mail: Ship items to our returns department (address provided upon request).
• Drop-Off Locations: Details available upon contacting customer service.

5.3 Packaging and Documentation:

• Ensure the product is securely packaged in its original packaging, including all accessories and manuals.
• Include proof of purchase or the original receipt.

6. Refunds and Processing Time

6.1 Refund Method:
Refunds are issued to the original payment method unless otherwise agreed.

6.2 Processing Time:

• Refunds are processed within 5 business days after receipt and inspection of the item.
• A confirmation email will be sent once the refund is completed.

7. Exchanges

• Eligibility: Exchanges are accepted within the 180-day return window.
• Process: Follow the same steps outlined in Section 5.
• Shipping Costs: Customers are responsible for shipping costs for returning the original item. Adbuild.ae covers the cost of shipping replacement items.

8. Return Shipping Costs

• Customer Responsibility: Customers are responsible for all return shipping costs.
• Shipping Label: Prepaid labels are not provided. Use a trackable shipping service.

9. International Returns

9.1 Customs and Duties:
International customers are responsible for customs duties, taxes, and fees.

9.2 Recommended Shipping Method:
We recommend using a trackable service. Adbuild.ae is not responsible for lost shipments.

10. Compliance with Google Merchant Center Policies

Our return policy ensures compliance with Google Merchant Center guidelines:

• Transparency: Clear return and refund policies are provided.
• Accessibility: Policy details are accessible without requiring login or personal information.
• Consistency: Return policies are uniform across all product pages.

11. Contact Us

For assistance, please contact us:

• Email: [email protected]
• Phone: +971 2 551 1633
• Address: ADBuild Building, 9 8th St, Mussafah, Abu Dhabi, UAE
• Website: https://adbuild.ae

Policy Updates

Adbuild.ae reserves the right to modify this policy at any time. Changes will be posted on this page and take effect immediately.

Thank you for shopping with Adbuild.ae!