Support Policy

1. Customer Support Channels

We offer multiple channels for you to get in touch with our support team:

1.1. Email Support

• Email: [email protected]
• Response Time: We strive to respond to all email inquiries within 24 hours during working days.

1.2. Phone Support

• Phone: 00971 2 551 1633
• Working Hours: 8 AM to 4 PM (GMT+4), Monday to Saturday

1.3. In-Store Support

• Address: ADBuild Building - 9 8th St - Mussafah - Abu Dhabi, UAE
• Working Hours: 8 AM to 4 PM (GMT+4), Monday to Saturday

Feel free to visit our store for in-person assistance with any inquiries or issues you may have.

1.4. Online Contact Form

• Website: https://adbuild.ae
• Fill out our online contact form, and a representative will get back to you promptly.

2. Support Hours

Our customer support team is available during the following hours:

• Days: Monday to Saturday
• Hours: 8 AM to 4 PM (GMT+4)

We are closed on Sundays and public holidays. Inquiries received outside of working hours will be addressed on the next business day.

3. Support Services Offered

3.1. Product Information and Recommendations

• Detailed information on product features, specifications, and availability.
• Personalized product recommendations based on your needs.

3.2. Order Assistance

• Help with placing new orders or modifying existing ones.
• Guidance on payment options and order confirmations.

3.3. Shipping and Delivery Inquiries

• Tracking your shipment status.
• Addressing delivery issues or delays.

3.4. Returns and Exchanges

• Assistance with initiating returns or exchanges.
• Information on our Return and Exchange Policy.

3.5. Technical Support

• Troubleshooting issues with our website or online services.
• Assistance with account creation, login problems, and password resets.

4. Response Time Commitments

• Email and Online Inquiries: We aim to respond within 24 hours during working days.
• Phone Calls: Immediate assistance during working hours.
• In-Store Visits: Support provided on a first-come, first-served basis during working hours.

5. Customer Responsibilities

• Provide Accurate Information: To serve you better, please provide complete and accurate information regarding your inquiry or issue.
• Respectful Communication: We expect all customers to interact with our staff respectfully.

6. Feedback and Complaints

Your feedback is valuable to us. If you have any suggestions, compliments, or complaints, please contact us through any of the following methods:

• Email: [email protected]
• Phone: 00971 2 551 1633
• Mail: Send a letter to our physical address listed above.

We take all feedback seriously and will use it to improve our services.

7. Privacy and Confidentiality

We are committed to protecting your privacy. Any personal information you provide during support interactions will be handled in accordance with our Privacy Policy.

8. Limitations of Support

• Third-Party Products: Our support is limited to products and services purchased directly from Adbuild.ae.
• External Services: We are not responsible for issues related to third-party websites or services.

9. Escalation Process

If your issue is not resolved to your satisfaction, you may request to have it escalated to a supervisor or manager. We are committed to resolving all issues promptly and effectively.

10. Updates to Support Policy

Adbuild.ae reserves the right to modify this Support Policy at any time. Changes will be posted on this page and will take effect immediately upon posting.

11. Contact Us

For any questions or additional information regarding our Support Policy, please contact us:

• Email: [email protected]
• Phone: 00971 2 551 1633
• Working Hours: 8 AM to 4 PM (GMT+4), Monday to Saturday
• Address: ADBuild Building - 9 8th St - Mussafah - Abu Dhabi, UAE
• Website: https://adbuild.ae