Support Policy Page

Support Policy

Welcome to ADBUILD's Support Policy page. This policy outlines the procedures and guidelines under which we operate to ensure a smooth and satisfactory shopping experience. We value our customers and strive to provide excellent service and support.

Seller Autonomy and Return Policy

At ADBUILD, we empower our sellers with fair autonomy, allowing them to set their own terms of sale. Before making a purchase, please carefully review the individual seller's return policy listed on the product page.

We take pride in the quality of the products available in our store and hope you enjoy your purchases. However, if you need to return a product, please adhere to the following guidelines.

Terms and Conditions for Returns

To return a product, the following criteria must be met:

  • Faulty, Damaged, or Incorrect Products: Must be reported within 24 hours of delivery.
    • Incorrect Size: The item significantly differs from the images and description.
    • Incorrect Color: The item is not the color you ordered.

Note: Handmade items may have variations and imperfections that do not constitute a fault and cannot be returned.

Conditions of Return

To be eligible for a return, the item must meet the following conditions:

  • All tags must be attached.
  • The item must be returned in its original packaging.

Once we accept the returned product and confirm it meets our criteria, we will credit the value of the item to your account as store credits. These credits can be used for future purchases on and will expire six months from the date of issue.

Note: If the seller is at fault and verified by ADBUILD's team, the original shipping/handling costs will be refunded along with the product value in store credits.

Non-Returnable Items

  • Custom-made or personalized items.
  • Items that have been worn, washed, soiled, or are without tags.
  • Innerwear, lingerie, beachwear, jewelry, and unsealed cosmetics (for hygiene reasons).
  • Products sold as combos or sets (cannot be returned or replaced individually).
  • Seal-opened items (cannot be resold).
  • Any return request made outside the specified 24-hour window after delivery.

Cancellation Policy

Customers may cancel their orders within 24 hours of purchase. Refunds will be processed to the original payment method and may take up to 45 days to complete.

Frequently Asked Questions (FAQs)

Can I return an item if I change my mind?

Yes, if you change your mind, you can return the item by contacting us at [email protected] within 24 hours of receiving your delivery. Our team will investigate your request, and if it meets our criteria, we will arrange for the reverse pickup of the product. The buyer is responsible for the cost of the reverse pickup.

What should I do if I receive a physically damaged product?

If you receive a damaged item, report it within 24 hours by emailing [email protected] with details and images of the damage. We will arrange for the product to be picked up, inspected, and, if approved by the seller, credit the amount to your account. Refund requests must be made within the first two days of delivery.

How do I receive a refund if I paid through Cash on Delivery (COD)?

For COD payments, the value of the returned product will be credited to your account as Store Credit on You can use these credits for future purchases.

Contact Us

For any queries or support requests, please contact us at:

Thank you for shopping with ADBUILD. We are committed to providing you with exceptional service and support.